Shipping & Delivery Policy
Everything you need to know about order processing, nationwide shipping, golf cart freight delivery, installation, and receiving your purchase.
Our Commitment to Clear Delivery Information
At Bennett’s Golfcarts, we want customers to understand how their purchases are processed, shipped, and delivered. Whether you are purchasing a complete golf cart or another product from our store, this policy explains our standard shipping arrangements and the steps involved in receiving your order.
Our business is located at 57 Watertown Rd, Morris, CT 06763, United States. We provide shipping to customers throughout all 50 US states.
Please review this policy before placing an order. For information about purchases, payments, and post-purchase options, consult our Terms & Conditions , Payment Policy , and Refund & Returns Policy .
Shipping Destinations & Coverage
Bennett’s Golfcarts offers shipping to all 50 United States, including Alaska and Hawaii.
Shipping arrangements depend on the size, weight, destination, and handling requirements of the product. Complete golf carts are transported by freight carrier.
Continental United States
Orders within the contiguous United States are processed and dispatched using the appropriate shipping or freight service.
Alaska & Hawaii
Orders to Alaska and Hawaii are included in our shipping coverage. The applicable flat shipping rate is presented during checkout.
Some locations may require additional coordination because of freight access, geographic conditions, or carrier availability. We will contact you if your order requires clarification before dispatch.
If you have questions about delivery to a particular address, please contact us before ordering.
Order Processing Time
Our standard order processing time is 1–3 business days. Processing begins after an order has been received and any necessary payment and order verification has been completed.
During processing, we prepare the order for dispatch, review the shipping information, and coordinate transportation as required.
Business days exclude weekends and applicable public holidays. Orders received outside normal processing periods may begin processing on the next business day.
The processing period is separate from the shipping transit period. A processing confirmation does not mean that the order has already been delivered to the carrier.
If additional information is required to complete an order, we may contact you using the contact information supplied during checkout.
Estimated Shipping & Delivery Times
Once an order has been dispatched, the standard estimated shipping period is 3–7 business days.
This estimate applies to our standard product shipping arrangements, including complete golf carts.
Order Received
Your order enters our processing workflow. Standard processing takes 1–3 business days.
Order Dispatched
The order is handed over for shipment or scheduled with the appropriate freight carrier.
Delivery
Estimated transit takes 3–7 business days after dispatch, subject to transportation and delivery conditions.
Combining our standard processing and shipping periods gives an estimated total of 4–10 business days from the start of processing to delivery. This is an estimate, not a guaranteed arrival date.
Actual arrival times may be affected by weather, carrier operations, freight scheduling, destination accessibility, holidays, or other circumstances outside our direct control.
If you need your order by a particular date, please contact us before purchasing to discuss the available delivery arrangements.
Shipping Rates & Charges
Bennett’s Golfcarts uses a flat-rate shipping structure. The applicable shipping charge must be displayed during checkout before you complete your purchase.
Shipping charges may be determined by the delivery destination and the shipping requirements of the selected product. The amount presented at checkout is the applicable shipping charge for the order.
Customers should review the order summary, product price, shipping charge, and total payable amount before submitting payment.
Unless a specific free-shipping offer is expressly displayed for your order, customers should not assume that shipping is free or included in the advertised product price.
If the checkout does not display a shipping rate for your address, please contact our customer service team before completing the purchase.
For information about payment and order charges, please review our Payment Policy .
Shipping Methods by Product Type
Different products may require different transportation arrangements. Our shipping method is selected according to the product’s dimensions, weight, and handling needs.
| Product type | Shipping arrangement | Estimated transit |
|---|---|---|
| Complete golf carts | Freight carrier | 3–7 business days |
| Parts and accessories, where offered | Appropriate parcel or freight service | 3–7 business days |
| Other products requiring special handling | Shipping method appropriate to the item | 3–7 business days under standard arrangements |
Products with specific handling or delivery requirements may have additional information displayed on their product pages or communicated before dispatch.
Browse our current catalogue in the Bennett’s Golfcarts Shop .
Complete Golf Cart Freight Delivery
Complete golf carts are delivered using freight transportation. Freight shipping accommodates the size and handling requirements of a complete vehicle.
Freight preparation
Before dispatch, the order is prepared for transportation and the relevant shipping information is provided for delivery coordination.
Delivery coordination
Freight delivery may require coordination with the recipient. Please ensure that the telephone number and delivery address supplied during checkout are accurate.
Delivery location
The delivery location must be suitable for receiving a complete golf cart. Access restrictions, narrow roads, steep approaches, or limited unloading space may require additional coordination.
Receiving the vehicle
Customers should be available to receive the vehicle at the agreed delivery location and inspect it for visible transportation damage.
Complete golf carts may require an agreed delivery arrangement rather than an unattended parcel drop-off. Please respond promptly if contacted regarding your delivery.
Installation & Assembly Included
Bennett’s Golfcarts includes installation or assembly with delivery under its confirmed delivery arrangements. The work provided depends on the product purchased and its applicable installation or assembly requirements.
For complete golf carts, customers should review the product information and any delivery communication to understand the preparation or assembly applicable to their vehicle.
For other products, the relevant product description should identify the installation or assembly services applicable to that purchase.
If your purchase requires a particular setup, installation location, or additional service, please contact us before ordering. Do not assume that unrelated construction, property modifications, or other services are included.
Customers should ensure that the intended delivery and installation location is accessible and suitable for the purchased product.
Delivery Access & Customer Responsibilities
Customers play an important role in ensuring that freight deliveries can be completed safely and efficiently.
Before delivery, please review the following:
Accurate address
Provide the complete delivery address, including any relevant unit, building, or access information.
Working contact details
Supply a telephone number and email address where you can be reached regarding your order.
Suitable access
Identify restrictions that could affect freight vehicle access or unloading.
Delivery availability
Be available for any delivery appointment agreed with the freight carrier.
If your property has a gated entrance, restricted access, limited parking, or other conditions that may affect delivery, please inform us before dispatch.
Do not attempt to unload or move heavy freight yourself. Follow the arrangements communicated by the delivery team.
Order Confirmation & Tracking
After placing an order, customers should retain their order confirmation and order number for future reference.
When shipment information is available, it may be communicated through the contact details associated with the order.
Freight shipments may involve delivery coordination that differs from ordinary parcel tracking.
If you need an update about your order, contact Contact@bennettsgolfcarts.com or call +1 860-567-8989 .
Please provide your order number and the name used during checkout so that we can identify the relevant purchase.
Delivery Delays & Unexpected Circumstances
Our standard shipping estimate is 3–7 business days after dispatch. However, transportation schedules may be affected by circumstances outside our direct control.
Examples include:
- Severe weather or natural events.
- Carrier operational disruptions.
- Freight scheduling or transportation delays.
- Public holidays.
- Incorrect or incomplete delivery information.
- Restricted access to the delivery destination.
- Other unforeseen transportation circumstances.
If your delivery is delayed beyond the estimated period, please contact our team with your order details so that the shipment can be reviewed.
Estimated delivery periods are provided for planning purposes and do not constitute a guaranteed arrival date.
Inspecting Your Order Upon Delivery
We encourage customers to inspect their purchases when they arrive. This is particularly important for complete golf carts and other freight items.
For complete golf carts
- Check that the delivered vehicle corresponds to the order.
- Inspect accessible exterior surfaces for visible transportation damage.
- Check for any obvious missing components or accessories included in the purchase.
- Record visible concerns with the delivery representative where possible.
For parts and accessories
- Check the package for visible damage.
- Confirm that the correct product was received.
- Review the contents for missing items.
- Retain packaging and order documentation if an issue is identified.
If damage or another problem is discovered after delivery, contact us when you identify the issue. Signing a delivery receipt does not automatically waive any rights available under applicable law.
Damaged Products During Transit
If an order arrives damaged, please contact Bennett’s Golfcarts as soon as reasonably possible after discovering the issue.
To help us review the situation, provide:
- Your order number.
- The name associated with the purchase.
- A description of the damage.
- Photographs of the affected product and packaging, where available.
- Any relevant delivery documentation.
Our team will review the information and explain the applicable next steps.
If the issue involves a damaged or defective product, please also consult our Refund & Returns Policy and Warranty Policy .
Do not attempt to operate a golf cart that appears unsafe or has sustained damage that could affect its safe operation.
Incorrect or Missing Products
If your order contains an incorrect product, is incomplete, or appears to be missing an item, please notify our customer service team.
Include your order number, a description of the discrepancy, and photographs where they may help identify the issue.
We will review the order information and determine the appropriate resolution.
If a product was shipped separately, our team can help clarify the applicable shipment information.
Please do not arrange an independent return shipment before contacting us for instructions.
Missed Deliveries & Unsuccessful Delivery Attempts
Freight delivery may require the recipient to be available at an agreed time.
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the location cannot be accessed, additional coordination may be necessary.
Please contact us if you become aware of circumstances that could prevent a scheduled delivery from taking place.
If a carrier identifies a redelivery, storage, or other additional charge, the applicable arrangement and responsibility should be clarified with the customer before any new charge is accepted.
This policy does not establish an automatic redelivery fee or storage charge. Any additional charge must be explained and agreed upon where applicable.
Changing Your Delivery Address
If you need to change the delivery address after placing an order, contact our customer service team as soon as possible.
Please provide the order number, original delivery address, and requested new address.
Address changes requested before dispatch may be easier to accommodate than changes requested after a shipment has entered the carrier’s transportation network.
We cannot guarantee that a delivery address can be changed after dispatch.
If the requested change affects the shipping charge or delivery arrangements, the relevant details should be confirmed before proceeding.
Order Cancellation Before Delivery
If you wish to cancel an order before it has been delivered, please contact Bennett’s Golfcarts promptly.
Whether an order can be cancelled depends on its processing and shipment status, the product purchased, and the applicable cancellation terms.
An order that has already been dispatched may require a different resolution from an order that has not yet shipped.
For the applicable rules, please review our Cancellation Policy .
Customers purchasing specially ordered products should also review our Pre-Order & Special Order Policy .
Returns After Delivery
Bennett’s Golfcarts has a 14-day return window, subject to the eligibility requirements and conditions of our Refund & Returns Policy.
Customers wishing to return a product should contact us and review the applicable return instructions before arranging transportation.
Complete golf carts may require freight arrangements for return transportation. Customers should not independently dispatch a vehicle without first confirming the appropriate return process.
Return shipping responsibility, refund eligibility, product condition requirements, and any applicable exceptions are governed by the Refund & Returns Policy .
The 14-day return window does not mean that every product qualifies for an unconditional return. Review the applicable eligibility requirements before purchasing.
Pre-Orders & Special Orders
Products purchased through a pre-order or special-order arrangement may require additional preparation or availability coordination before standard processing and shipping can begin.
Any product-specific availability estimate should be reviewed before placing the order.
Once an eligible product is ready for standard dispatch, the applicable shipping arrangements will be communicated.
For more information about pre-order conditions, special-order requirements, and applicable cancellation rules, please review our Pre-Order & Special Order Policy .
Delivery Disputes & Shipment Investigations
If your order is marked as delivered but you have not received it, please contact Bennett’s Golfcarts with your order number and delivery details.
Our team can review the available order and shipment information and coordinate with the relevant transportation provider where appropriate.
We may request additional information to help establish what happened.
Each case will be reviewed according to the circumstances, the available delivery evidence, the applicable purchase terms, and relevant consumer protection laws.
If you believe a delivery has been completed incorrectly, please notify us promptly rather than assuming that the issue cannot be resolved.
Shipping Policy Updates
Bennett’s Golfcarts may update this Shipping & Delivery Policy to reflect changes in its operations, delivery arrangements, or applicable requirements.
The latest published version will be available on this page.
Material changes affecting an existing purchase will be addressed in accordance with the terms applicable to that order and any relevant legal requirements.
Customers are encouraged to review the current shipping information before placing a new order.
Need Help With Your Delivery?
Our customer service team can assist with shipping questions, order information, delivery arrangements, and reported transportation issues.
Morris, CT 06763
United States