Frequently Asked Questions
Find answers about shopping for golf carts, product information, payments, delivery, cancellations, returns, warranties, and contacting Bennett’s Golfcarts.
How Can We Help?
Browse the questions below and select any question to view its answer. For terms specific to your purchase, refer to the relevant product page, checkout information, and customer policies.
Shopping & Product Information
What is Bennett’s Golfcarts?
Bennett’s Golfcarts is a golf cart dealership located at 57 Watertown Rd, Morris, CT 06763, United States. Customers can explore available golf carts and related products through our website.
Learn more on our About Us page .
Where can I browse available golf carts?
Visit our online shop to explore products currently listed on our website. Review each listing for the applicable product details, price, condition, and availability.
Do you sell new and used golf carts?
Please check the individual product listing to confirm whether a particular cart is described as new, used, refurbished, or another applicable condition. Product condition should not be assumed from a photograph or model name alone.
See our Product Condition Policy for additional information.
Do you offer electric and gas golf carts?
Available power types depend on the products currently listed. Check the specifications of the cart you’re interested in to confirm whether it is electric or gas-powered.
Contact us if you need clarification about a specific model.
Can I purchase parts and accessories?
Browse our online shop for available parts and accessories. If you’re unsure whether an item is suitable for a particular cart, contact our team with the product details before ordering.
How do I know if a product is available?
Check the product page for its current availability information. If a product is marked as a pre-order or special order, additional lead times or order-specific conditions may apply.
For clarification, contact Bennett’s Golfcarts before completing your purchase.
Are the product photos and descriptions important?
Yes. Review the product description, listed specifications, stated condition, included items, and any product-specific notices before purchasing.
If a detail is unclear, ask us before placing your order.
How can I check product authenticity?
Review the information provided in the product listing and our Product Authenticity Policy . Contact us if you have a question about a specific product, brand, or description.
Do you offer pre-orders or special orders?
Where offered, pre-orders and special orders may involve additional lead times or terms disclosed for the particular purchase.
Read our Pre-Order & Special Order Policy and confirm the applicable details before ordering.
Can I request a particular configuration?
Contact our team with the model and configuration you’re interested in. We can review your inquiry and explain any available options. A requested configuration is not confirmed until it has been expressly accepted as part of your order.
How do I place an order?
Select an available product, review its details, and follow the website’s checkout process. Before submitting payment, review the order total, delivery information, and applicable policies.
Which payment methods do you accept?
Accepted payment methods are displayed during checkout. Please use the available checkout options and review our Payment Policy for further information.
Contact us if you have a question about a payment option before completing your order.
Is the displayed product price the final amount?
Review the complete checkout total, including applicable shipping charges, taxes, and any other disclosed charges, before confirming payment.
Do not rely solely on the product’s displayed base price when calculating the total amount payable.
Shipping & Delivery
Where does Bennett’s Golfcarts ship?
Bennett’s Golfcarts ships to all 50 U.S. states, subject to the applicable product and delivery arrangements.
Check the shipping information presented for your order and contact us if you have a question about your destination.
How long does order processing take?
Standard in-stock orders have an estimated processing time of 1–3 business days.
Pre-orders, special orders, or products requiring additional arrangements may have different lead times.
How long does delivery take?
Estimated delivery after dispatch is 3–7 business days for standard orders.
Together with standard processing, this gives an estimated total of 4–10 business days for a standard in-stock order, excluding any additional product-specific lead time or delivery delays.
These periods are estimates, not guaranteed arrival dates.
How much does shipping cost?
Bennett’s Golfcarts uses flat-rate shipping. The applicable shipping charge is shown during checkout before you complete payment.
Review the displayed total before placing your order.
How are complete golf carts delivered?
Complete golf carts are delivered by freight carrier. Freight shipments may involve delivery coordination and arrangements specific to the product and destination.
See our Shipping & Delivery Policy for more information.
Is assembly or installation included with delivery?
Assembly or installation is included with delivery as applicable to the product and order arrangements. The exact scope may vary.
Please confirm what is included for your particular golf cart before completing the purchase.
Will I receive delivery or order updates?
Available order and delivery information depends on the fulfillment arrangements. If you need an update, contact us with your order number and the name associated with the purchase.
What should I do if my delivery is delayed?
Contact our team with your order number and any relevant delivery information. We can review your inquiry and explain the available next steps.
Delivery estimates may be affected by the product, carrier arrangements, destination, or other circumstances.
What should I do if my order arrives damaged?
Contact Bennett’s Golfcarts promptly with your order number, a description of the concern, and relevant photographs where possible.
For freight deliveries, follow the applicable delivery inspection and reporting instructions. Review our Shipping & Delivery Policy and Refund & Returns Policy .
Can I change my delivery address?
Contact us as soon as possible if you need to request a change. Whether the address can be updated depends on the order and shipment status.
An address change is not confirmed until our team communicates the outcome.
Cancellations, Returns & Warranty
Can I cancel an order?
Contact us as soon as possible to request cancellation. Whether an order can be cancelled depends on its fulfillment status and applicable purchase terms.
A request is not confirmed until our team has reviewed it and communicated the outcome.
Read our Cancellation Policy .
Can I cancel an order that has already shipped?
Once an order has been handed to a carrier, stopping the shipment may no longer be possible.
Contact us before refusing delivery or attempting to arrange a return. If the shipment cannot be stopped, the applicable return procedure may apply.
What is your return window?
Bennett’s Golfcarts has a standard return window of 14 days from delivery, subject to the applicable return conditions.
Review the complete Refund & Returns Policy before submitting a request.
How do I request a return?
Contact our team with your order number, product details, delivery date, and reason for the return request.
Please wait for the applicable return instructions before sending an item back. Do not assume that an unapproved return shipment will be accepted.
Do I have to pay for return shipping?
The applicable return shipping arrangements depend on the reason for the return, product type, purchase terms, and relevant law.
Contact our team before arranging return transportation, especially for a complete golf cart requiring freight. We will explain the applicable instructions for your request.
Is there a restocking or cancellation fee?
No universal restocking or cancellation fee is established by this FAQ. Any applicable charge must be supported by the terms disclosed for the purchase and relevant law.
Contact us if you need clarification about the terms applicable to your order.
How long does a refund take?
Refund handling depends on the circumstances of the approved request and the payment provider involved.
The time for funds to appear in your account may also depend on your payment method or financial institution.
Contact us for information about a particular refund. Review our Refund & Returns Policy .
Can I return a pre-order or special-order product?
Eligibility depends on the product, applicable purchase terms, and relevant law. Please review any conditions disclosed before ordering.
For more information, see our Pre-Order & Special Order Policy and Refund & Returns Policy .
Do your golf carts come with a warranty?
Warranty coverage, where applicable, depends on the particular product and its disclosed warranty terms. Do not assume every product has the same warranty period or coverage.
Review the product information and our Warranty Policy . Contact us if you need clarification before purchasing.
How do I report a suspected product defect?
Contact us with your order number, product model, a description of the issue, and relevant documentation or photographs where possible.
Our team can review the information and explain the applicable support or warranty process.
Contact, Location & Website Support
Where is Bennett’s Golfcarts located?
Bennett’s Golfcarts is located at:
Bennett’s Golfcarts
57 Watertown Rd
Morris, CT 06763
United States
Can I visit your location?
Please contact our team before visiting to confirm the relevant product availability, business hours, or arrangements for your particular inquiry.
How can I contact Bennett’s Golfcarts?
You can reach us by email at Contact@bennettsgolfcarts.com or by phone at +1 860-567-8989 .
Visit our Contact Us page for our contact information.
What information should I provide about an existing order?
Include your order number, the name associated with the purchase, the relevant product, and a brief explanation of your question.
Do not send your full payment card number, security code, or account password by email.
Where can I find your customer policies?
Links to our shipping, returns, cancellation, payment, privacy, and other customer information pages are provided below.
You can also contact our team if a policy does not answer your question.
What if I have difficulty using your website?
Contact us with the page address, a description of the issue, and the information or assistance you need.
Review our Accessibility Statement for more information.
Where can I learn about your privacy practices?
Review our Privacy Policy and Cookie Policy for information about personal information and website technologies.
Important: These answers provide general customer information. Product-specific descriptions, terms disclosed at checkout, applicable policies, and legal requirements may affect an individual order. If anything is unclear, contact Bennett’s Golfcarts before purchasing.
We’re Here to Help.
Can’t find the answer you’re looking for? Contact Bennett’s Golfcarts about product information, an existing order, delivery, returns, or another customer service question.