Cancellation Policy
Need to change your plans? Learn how to request an order cancellation, what happens at different stages of fulfillment, and how eligible refunds are handled.
Clear Information About Cancelling an Order
At Bennett’s Golfcarts, we understand that customers may need to cancel a purchase or request changes after placing an order.
This policy explains how to submit a cancellation request, the factors that may affect whether an order can be stopped, and how any refund due will be addressed.
Please contact us as soon as possible if you wish to cancel. A cancellation request is not confirmed until our team has reviewed it and communicated the outcome.
Purpose & Scope
This Cancellation Policy applies to purchases made through bennettsgolfcarts.com and related orders expressly accepted by Bennett’s Golfcarts.
It covers cancellation requests involving golf carts, parts, accessories, pre-orders, and special orders.
The applicable cancellation outcome may depend on the product, order status, fulfillment arrangements, and terms disclosed before purchase.
Nothing in this policy limits rights that cannot lawfully be excluded under applicable law.
How to Request a Cancellation
To request cancellation, contact Bennett’s Golfcarts using one of the official contact methods below.
Contact Our Team
Email or call us as soon as you decide you want to cancel.
Provide Order Details
Include your order number, the name on the order, and the item concerned.
Await Confirmation
Our team will review the order status and communicate the available options.
Email: Contact@bennettsgolfcarts.com
Phone: +1 860-567-8989
You may also visit our Contact Us page .
Information to Include in Your Request
Please provide enough information for our team to identify the correct transaction.
- Your order number, if available.
- The full name associated with the order.
- The email address used for the purchase.
- The product or products you wish to cancel.
- A brief explanation of your request.
- Any relevant delivery or order-status information you have received.
Do not send complete payment card numbers, card security codes, or account passwords by email.
When Should You Request Cancellation?
Submit your request as early as possible, preferably before the order enters fulfillment or is dispatched.
Bennett’s Golfcarts has a standard processing period of 1–3 business days for standard in-stock orders.
However, processing time is not a guaranteed cancellation window. An order may begin preparation before that period has elapsed.
Contacting us within the processing period does not automatically mean an order can be cancelled. Our team must confirm its current status and the applicable terms.
Cancellation Before Order Processing
If an order has not yet entered processing or fulfillment, it may be possible to stop the order before dispatch.
Our team will review the request and confirm whether cancellation can be completed.
If payment has already been collected and a refund is due, the applicable refund will be addressed under our Refund & Returns Policy .
Any product-specific terms disclosed before purchase will also be considered, subject to applicable law.
Cancellation During Processing
An order may already be undergoing preparation, product verification, assembly arrangements, packaging, or delivery coordination.
If a cancellation request is received at this stage, we will review whether the remaining fulfillment steps can reasonably be stopped.
The outcome may depend on the product and the work already completed.
We will communicate the available options and any applicable terms before finalizing the request.
Cancellation After Dispatch
Once an order has been handed to a carrier, stopping the shipment may no longer be possible.
If you contact us after dispatch, our team will review the shipment status and any available carrier arrangements.
If the shipment cannot be stopped, you may need to follow the applicable return procedure after delivery.
Do not assume that a cancellation request automatically redirects or stops a shipment.
For delivery information, review our Shipping & Delivery Policy .
Golf Cart Freight Orders
Complete golf carts are delivered by freight carrier.
Freight delivery may involve scheduling, transportation arrangements, and coordination associated with the product and destination.
If you wish to cancel a golf cart order, contact us immediately so we can review its fulfillment status.
If the cart is already in transit, any available options will depend on the shipment and the applicable purchase terms.
If you no longer want an order, contact Bennett’s Golfcarts for instructions before refusing a shipment. A refused delivery is not automatically treated as an approved cancellation or completed return.
Cancellation After Delivery
Once a product has been delivered, a request to send it back is generally handled through the applicable return process rather than as a pre-delivery cancellation.
Bennett’s Golfcarts provides a standard 14-day return window beginning on the date of delivery, subject to the applicable return conditions.
Please contact our team before arranging a return so that the applicable procedure can be confirmed.
Review the complete Refund & Returns Policy for eligibility and instructions.
Pre-Order Cancellations
A pre-order concerns a product that is not yet available for immediate fulfillment.
If you wish to cancel a pre-order, contact us before the product enters fulfillment whenever possible.
Any applicable payment, deposit, or cancellation terms should be those disclosed and agreed before the order was placed.
The fact that an item is a pre-order does not, by itself, establish that every payment or deposit is non-refundable.
For more information, see our Pre-Order & Special Order Policy .
Special-Order Cancellations
Special orders may involve a particular configuration, product sourcing, or other arrangements made for the customer.
If you request cancellation of a special order, we will review the order’s current status and the specific terms disclosed before purchase.
The availability of cancellation and any refund due may depend on the circumstances and applicable law.
This policy does not introduce an automatic non-refundable deposit, blanket cancellation prohibition, or fixed special-order fee. Any applicable condition must be supported by the purchase terms and relevant law.
Cancellation of Parts & Accessories
Requests involving parts or accessories are reviewed according to the order’s fulfillment status and applicable product terms.
If the item has not been dispatched, cancellation may still be possible.
If it has already shipped or been delivered, the applicable return procedure may apply.
Contact our team with your order number and the product details to request assistance.
Changes Instead of Cancellation
If you would prefer to change your order rather than cancel it, contact us as soon as possible.
Depending on the order status, a modification may or may not be possible.
A change may affect product availability, configuration, price, shipping arrangements, or estimated delivery.
Any material change to the order total should be communicated and agreed before an additional payment is collected.
Partial Order Cancellations
If your order contains more than one product, you may request cancellation of only part of the order.
Whether a partial cancellation is possible depends on the status of the affected items and the applicable purchase terms.
Removing an item may change the order total, shipping arrangements, or other order details.
Our team will communicate the available options before confirming a revised order.
Cancellation Fees & Other Charges
Any cancellation-related charge must be based on the applicable purchase terms and relevant legal requirements.
This policy does not establish a universal cancellation fee, restocking fee, or fixed percentage deduction.
If a particular order has a properly disclosed cancellation condition, our team will explain how that condition applies to the request.
Customers should not be charged an undisclosed cancellation fee merely because they submitted a request.
Shipping Charges & Cancellation
Bennett’s Golfcarts uses flat-rate shipping, with the applicable amount disclosed before payment.
Whether a shipping charge is refundable following cancellation depends on the order status, the terms applicable to the transaction, and relevant law.
The treatment of an order cancelled before dispatch may differ from one already handed to a carrier.
Our team will explain the applicable treatment when reviewing your request.
Refunds Following an Approved Cancellation
If cancellation is approved and payment has already been collected, any refund due will be determined according to the transaction circumstances and applicable terms.
The refund process may involve the payment provider used for the purchase.
The time required for a refund to appear in your account may depend on the payment method and provider.
No universal refund-processing deadline is stated in this policy.
For additional details, review our Payment Policy and Refund & Returns Policy .
Payment Authorizations for Cancelled Orders
In some circumstances, a payment provider may show a pending authorization rather than a completed charge.
If an order is cancelled while an authorization is pending, the provider may need time to release or update the authorization.
The timing depends on the payment provider and issuing institution.
If your payment status is unclear, contact us with the relevant order details.
If Bennett’s Golfcarts Cannot Fulfill an Order
If an order cannot be fulfilled, our team will review the circumstances and communicate the available options.
Depending on the situation, those options may include an agreed change to the order or cancellation.
If the order is cancelled and a refund is required, the amount due will be addressed according to the applicable terms and law.
We will not treat a substitute product as accepted solely because the original product is unavailable.
Delivery Delays & Cancellation Requests
Standard in-stock orders have an estimated processing period of 1–3 business days, followed by an estimated shipping period of 3–7 business days after dispatch.
These are estimates and may differ for pre-orders, special orders, freight arrangements, or other circumstances.
If a delay affects your order and you wish to cancel, please contact us.
The available remedy will be assessed in accordance with the applicable purchase terms and law.
Damaged, Incorrect, or Defective Products
If a product arrives damaged, incorrect, or with a suspected defect, please contact Bennett’s Golfcarts with your order details and a description of the concern.
Depending on the circumstances, the matter may be handled under our return, warranty, or other applicable customer support procedures.
Where possible, retain relevant documentation and photographs to help us review the issue.
For more information, review our Refund & Returns Policy and Warranty Policy .
Cancellation Request Status
Submitting a request does not automatically cancel an order.
Our team must first identify the order, review its status, and determine the available options.
| Order stage | How a request is handled |
|---|---|
| Not yet processed | Contact us promptly. We will review whether the order can be stopped. |
| Processing | Available options depend on fulfillment progress and applicable terms. |
| Dispatched | Shipment cancellation may not be possible. Contact us for instructions. |
| Delivered | The applicable return procedure generally applies, including the standard 14-day return window. |
Please wait for confirmation from our team before assuming the order has been cancelled.
Consumer Rights & Applicable Law
This policy does not exclude or limit any right or remedy that cannot lawfully be excluded.
Applicable federal or state requirements concerning order fulfillment, refunds, disclosures, and consumer protection will prevail where they conflict with this policy.
If you have a question about a particular cancellation request, please contact our team.
Policy Updates
Bennett’s Golfcarts may update this Cancellation Policy to reflect changes in business operations, fulfillment arrangements, or applicable requirements.
The latest published version will be available on this page.
Changes affecting an existing order will be addressed according to the terms applicable to that order and relevant law.
Need to Cancel an Order?
Contact Bennett’s Golfcarts as soon as possible. Include your order number, the product concerned, and a brief explanation of your request.
Our team will review the order status and communicate the available next steps.
Morris, CT 06763
United States