Refund & Returns Policy
Your guide to return eligibility, our 14-day return window, damaged or incorrect products, golf cart freight returns, exchanges, and refund procedures.
Understanding Your Return Options
At Bennett's Golfcarts, we want customers to understand their options if a purchase does not meet their expectations or arrives with a problem.
This policy explains how to request a return, what information may be required, how returned products are reviewed, and how refunds and exchanges are handled.
Our standard return window is 14 days from delivery. Return eligibility depends on the product, its condition, the reason for return, and the applicable purchase terms.
For delivery arrangements, please review our Shipping & Delivery Policy .
Our 14-Day Return Window
Bennett's Golfcarts provides a standard 14-day return window. The return period begins on the date your order is delivered.
Customers wishing to return an eligible product should contact our customer service team within this period to initiate a return request.
Please include your order number, the product you wish to return, and the reason for the request.
The 14-day window begins when the product is delivered, not when the order is placed or dispatched.
A request submitted within the return window is subject to the applicable eligibility requirements. Contacting us does not automatically establish that every product qualifies for an unconditional refund.
Claims involving damaged, defective, or incorrectly supplied products will be reviewed according to the circumstances and applicable consumer protection laws.
General Return Eligibility
To help us assess a standard return request, customers should provide accurate order information and make the product available for inspection where required.
The following factors may be considered when reviewing eligibility:
Return period
Whether the request was initiated within the applicable 14-day window.
Product condition
The condition of the product, including any use, damage, modification, or missing components.
Order identification
Whether the product can be identified as part of the original purchase.
Reason for return
Whether the request concerns a change of mind, incorrect item, damage, defect, or another issue.
Customers should retain relevant accessories, manuals, keys, supplied components, and packaging where available.
A product's original condition and any disclosed condition at purchase will be considered during the review.
For information about how products are described and classified, see our Product Condition Policy .
How to Request a Return
Please contact Bennett's Golfcarts before sending a product back.
Contact Us
Email or call our customer service team within the applicable return period.
Provide Details
Share your order number, product information, and reason for return.
Receive Instructions
Our team will review the request and explain the applicable return arrangements.
Return & Review
Follow the agreed return procedure. The product will be reviewed to determine the appropriate resolution.
To submit a return request, email Contact@bennettsgolfcarts.com or call +1 860-567-8989 .
Please wait for the appropriate return instructions before arranging transportation, especially for complete golf carts.
Information Required for a Return
Providing complete information helps us identify your order and assess the request.
When contacting our team, please provide the following information where relevant:
- Your full name and order number.
- The product name or model.
- The date the product was delivered.
- The reason for requesting a return.
- Photographs of any reported damage, defect, or incorrect item, where available.
- Details of any missing accessories, components, or documentation.
- Your preferred contact information.
Additional information may be requested where reasonably necessary to understand the issue.
Please do not include payment card numbers or other unnecessary sensitive information in your return request.
Returning Complete Golf Carts
Complete golf carts require special consideration because of their size, transportation requirements, and potential freight arrangements.
Bennett's Golfcarts uses freight carriers for complete golf cart deliveries. A return involving a complete golf cart may therefore require coordinated freight transportation.
Before arranging a golf cart return
- Contact our customer service team to initiate the request.
- Provide the original order details and reason for return.
- Explain whether the vehicle has been used, damaged, or modified.
- Identify any missing keys, manuals, accessories, or supplied components.
- Wait for instructions regarding the appropriate return arrangement.
Customers should not arrange a return freight shipment before confirming the applicable process with our team. Return transportation requirements and costs should be clarified before a shipment is booked.
The vehicle may need to be inspected to assess its condition and determine the appropriate resolution.
Any damage, defect, or discrepancy that existed at delivery should be reported when identified.
Returns for Parts & Accessories
Where parts and accessories are offered through our store, return requests are reviewed according to the standard 14-day return window and applicable product conditions.
Customers should identify the exact product being returned and include any relevant model or order information.
Where available, please retain original packaging, instructions, and supplied components until the return request has been reviewed.
If an item was purchased for a specific golf cart model, please explain any compatibility concern when contacting us.
The return process for an unused accessory may differ from the process for a component that has been installed or modified. Our team will explain the applicable requirements after reviewing the request.
New, Used & Other Product Conditions
Product condition is an important part of the return review.
Customers should review the condition disclosed in the product listing before purchasing.
New products
The condition of a returned new product may be assessed against its condition when supplied.
Used products
Any disclosed wear, prior use, or condition information will be considered when reviewing a return.
Display or open-box items
Where offered, the condition described at purchase will form part of the review.
Modified products
Changes made after delivery may affect the assessment of a standard return request.
This section does not establish that Bennett's Golfcarts offers every product condition listed above.
Refer to the individual product listing and our Product Condition Policy for applicable product information.
Products Arriving Damaged
If your purchase arrives with visible transportation damage, please contact us as soon as reasonably possible after discovering the issue.
We recommend inspecting the product upon delivery and recording visible concerns with the delivery representative where possible.
What to provide
- Your order number.
- A description of the damage.
- Photographs of the affected product and packaging, where available.
- Any relevant freight or delivery documentation.
Our team will review the reported damage and explain the next steps.
If a golf cart appears unsafe or has damage that could affect its operation, do not operate it until the issue has been appropriately assessed.
Reporting a problem promptly helps establish the circumstances of delivery. However, failure to identify damage immediately does not automatically remove rights available under applicable law.
For more information, review our Shipping & Delivery Policy .
Defective or Malfunctioning Products
If a product develops a problem or appears defective, contact Bennett's Golfcarts with a description of the issue.
Please provide the order number, product identification, and any relevant photographs or documentation.
Depending on the circumstances, the issue may require inspection, troubleshooting, warranty review, repair, replacement, or another appropriate resolution.
A warranty claim and a standard change-of-mind return are separate processes and may be subject to different conditions.
For applicable warranty information, please review our Warranty Policy .
Nothing in this policy is intended to exclude or limit rights or remedies that cannot lawfully be excluded under applicable consumer protection law.
Incorrect Products or Missing Items
If you receive a product different from the item ordered, or your delivery appears incomplete, please contact our customer service team.
Include the original order number, a description of the discrepancy, and photographs where useful.
We will review the order and available shipment information to determine the appropriate resolution.
If an item has been shipped separately, our team can clarify the available shipment information.
Please do not return an incorrect product before receiving instructions regarding the applicable return process.
Return Shipping Costs
Return transportation arrangements depend on the product, reason for return, and applicable purchase conditions.
Complete golf carts may require freight transportation, while smaller products may use an appropriate parcel service.
Before arranging a return, our team should clarify the applicable shipping method and responsibility for any return transportation charges.
This policy does not establish a universal return shipping fee or state that all returns are free. Customers should obtain the applicable instructions and cost information before arranging transportation.
Where the return concerns an incorrect, damaged, or defective product, any shipping-cost responsibility will be considered according to the circumstances and applicable legal requirements.
Restocking Fees & Other Deductions
Any restocking fee or other proposed deduction must be disclosed and supported by the applicable purchase terms and legal requirements.
Bennett's Golfcarts does not establish a universal restocking percentage through this policy.
If a particular return is subject to an applicable fee or deduction, the customer should receive an explanation of the amount and the reason for it before the return proceeds.
Any assessment of product condition must take account of the circumstances, including the reason for return and whether a problem existed at delivery.
No provision in this section overrides rights or remedies that apply by law.
Return Inspection & Assessment
After a returned product has been received, it may be inspected to assess its condition and verify the information associated with the return request.
Depending on the product, the review may consider:
- Product identity and model.
- Condition at the time of return.
- Completeness of supplied components.
- Reported damage or defects.
- Any relevant use or modifications.
- The reason for the return.
- Applicable purchase and warranty terms.
If additional information is required, our team may contact the customer.
Once the review is complete, the appropriate resolution will be communicated.
Refund Eligibility & Approval
A refund may be available where a return meets the applicable eligibility requirements or where a refund is required by law.
Refund decisions take account of the reason for return, product condition, original purchase information, and any relevant inspection findings.
If a refund is approved, our team will communicate the applicable refund details.
If a standard return request is not eligible for a refund, the customer should receive an explanation of the relevant reason.
Submitting a return request does not automatically mean that a refund has been approved. Each request is reviewed according to the applicable terms and legal requirements.
How Refunds Are Issued
Approved refunds will be handled according to the applicable purchase and payment arrangements.
Where appropriate, a refund may be returned through the original payment method, subject to the payment provider's procedures.
If an alternative refund arrangement is necessary, the details should be communicated to the customer before proceeding.
Refund processing and the time taken for funds to appear in an account may depend on the payment method and financial institution.
For information about payment arrangements, please review our Payment Policy .
Refund Processing Time
Once a refund has been approved, Bennett's Golfcarts will process it in accordance with the applicable payment arrangements and legal requirements.
The time required for a refund to appear in your account may vary depending on the payment provider or financial institution.
If you have received confirmation of a refund but have not received the funds, please contact our customer service team with your order details.
We can review the available refund information and provide an update where appropriate.
No fixed refund processing period has been established in this policy. Any applicable statutory refund deadline remains in effect.
Original Shipping Charges
Bennett's Golfcarts uses flat-rate shipping for its standard delivery arrangements.
Whether an original shipping charge is refundable depends on the reason for return, the applicable purchase terms, and relevant legal requirements.
A change-of-mind return may involve different considerations from a return involving a damaged, defective, or incorrectly supplied product.
Any applicable treatment of the original shipping charge should be explained as part of the return review.
For the original delivery arrangements, please see our Shipping & Delivery Policy .
Exchanges & Replacements
Customers who wish to exchange a product should contact Bennett's Golfcarts within the applicable return period.
Exchange availability depends on the product, its condition, the reason for exchange, and the availability of a suitable replacement.
If a replacement is available, our team will explain the applicable arrangements.
If an exchange cannot be completed, another appropriate resolution may be considered.
Exchanges involving complete golf carts may require additional freight coordination.
Please do not independently return a product for exchange before receiving instructions.
Pre-Orders & Special Orders
Products purchased through a pre-order or special-order arrangement may be subject to additional purchase conditions.
Customers should review the relevant product information before completing a special-order purchase.
Return or cancellation requests involving these products will be assessed according to the applicable terms and legal requirements.
For further information, please review our Pre-Order & Special Order Policy .
Order Cancellations vs. Returns
A cancellation request is different from a return request.
If your order has not yet been dispatched, contact us promptly to discuss cancellation.
If your order has already been shipped or delivered, the applicable resolution may involve a return or another arrangement.
The status of the order and the relevant purchase terms will be considered when reviewing the request.
For more information, please consult our Cancellation Policy .
Return Requests Outside the 14-Day Window
The standard return window is 14 days from delivery.
If you contact us after this period, please explain the circumstances and provide your order information.
Requests outside the standard return window may be reviewed according to any applicable warranty coverage, the nature of the reported issue, and relevant legal requirements.
A request outside the standard return window does not automatically qualify for a change-of-mind return.
However, the expiration of the standard return window does not remove any rights that remain available under applicable law.
Return Address & Shipping Instructions
Bennett's Golfcarts is located at:
Bennett's Golfcarts
57 Watertown Rd
Morris, CT 06763
United States
This is our business address. Customers should not assume that it is the designated receiving address for every return shipment.
Before sending a product or arranging freight transportation, contact our team to confirm the appropriate return destination and shipping instructions.
This is particularly important for complete golf carts and other products requiring special handling.
Consumer Rights & Applicable Law
This policy is intended to explain Bennett's Golfcarts' standard return and refund procedures.
It does not exclude, restrict, or modify any consumer rights or remedies that cannot lawfully be excluded under applicable federal or state law.
Where a product is damaged, defective, misrepresented, or incorrectly supplied, the appropriate resolution will be considered in accordance with the circumstances and applicable legal requirements.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Policy Updates
Bennett's Golfcarts may update this Refund & Returns Policy to reflect changes in its operations, customer service procedures, or applicable requirements.
The latest published version will be available on this page.
Changes affecting existing purchases will be addressed in accordance with the terms applicable to those purchases and relevant legal requirements.
Customers are encouraged to review the current policy before placing a new order.
Need Help With a Return or Refund?
Our customer service team can assist with return requests, damaged products, incorrect deliveries, refund inquiries, and related questions.
Please have your order number available when contacting us.
Morris, CT 06763
United States