Product Authenticity Policy
Learn how product identity, manufacturer branding, genuine and aftermarket parts, vehicle information, and authenticity concerns are addressed when purchasing from Bennett's Golfcarts.
Understanding What You Are Purchasing
Bennett's Golfcarts recognizes the importance of clear information about the identity and origin of the products offered through our store.
This policy explains how customers should understand manufacturer names, model details, genuine parts, aftermarket alternatives, product documentation, and authenticity concerns.
Product authenticity is different from product condition. A genuine product may be new or pre-owned, while a product's physical appearance does not independently establish its manufacturer or origin.
Customers should review the information supplied for each product in our online shop before placing an order.
Purpose & Scope
This Product Authenticity Policy explains how product identity and origin are represented in connection with products offered by Bennett's Golfcarts.
It applies to complete golf carts and any parts, accessories, or related products listed for sale through our website.
The policy covers:
- Manufacturer and model identification.
- Original equipment manufacturer (OEM) parts.
- Aftermarket and compatible products.
- New and pre-owned product identity.
- Brand names and trademark references.
- Vehicle identification information.
- Product documentation and authenticity questions.
- Reporting an incorrectly described product.
The exact characteristics of an item are determined by its individual product listing and applicable purchase documentation.
Our Approach to Product Authenticity
Product information should accurately identify the item being offered and should not misrepresent its manufacturer, model, or origin.
Where a product is described as manufactured by a particular brand, that representation should relate to the actual product offered.
Where a part is an aftermarket alternative rather than an original manufacturer component, its description should not present it as genuine OEM equipment.
A manufacturer's name appearing on the website does not mean that every product or accessory offered is manufactured by that brand. Always review the individual listing.
If any product information appears unclear or inconsistent, customers are encouraged to contact us before purchasing.
Golf Cart Manufacturer & Model Identity
A golf cart listing should identify the relevant manufacturer and model where that information is applicable and available.
Customers should review the stated product details, including the make, model, configuration, power type, and any other relevant specifications.
Manufacturer
Identifies the brand associated with the vehicle as represented in the listing.
Model
Identifies the advertised vehicle model or series.
Configuration
Describes the relevant seating, power type, and included equipment.
Condition
Explains whether the individual vehicle is represented as new or pre-owned.
If a particular manufacturer, model year, or configuration is important to your purchase, please confirm the details before submitting payment.
Original Equipment Manufacturer (OEM) Parts
OEM refers to an original equipment manufacturer. In the context of golf cart parts, an OEM designation should be supported by the product's actual manufacturer or origin.
A part advertised as genuine OEM should not be substituted with an aftermarket alternative without appropriate disclosure and customer agreement.
Before purchasing an OEM part
- Review the stated manufacturer.
- Check the product or part number where provided.
- Confirm compatibility with your golf cart.
- Review any applicable warranty information.
- Ask for clarification if the description does not establish the part's identity.
Not every part or accessory sold by Bennett's Golfcarts should be assumed to be OEM. The designation must be supported by the individual product description.
Aftermarket Parts & Accessories
Aftermarket products are manufactured or supplied as alternatives to original equipment components.
An aftermarket part may be designed for use with a particular golf cart brand or model without being manufactured by that vehicle's original manufacturer.
Where an item is aftermarket, the product information should not falsely identify it as genuine OEM equipment.
Customers should review the advertised manufacturer, compatibility information, specifications, and applicable warranty terms.
A product described as compatible with a particular golf cart brand is not necessarily manufactured, approved, or endorsed by that brand.
If you specifically require an OEM component, please confirm the product classification before ordering.
Genuine, Compatible & Aftermarket: Key Differences
The following terms describe different product characteristics.
| Term | Meaning | Customer consideration |
|---|---|---|
| Genuine OEM | A product represented as originating from the original equipment manufacturer. | Check manufacturer and part identification. |
| Aftermarket | A product offered as an alternative to original equipment. | Review the actual manufacturer and specifications. |
| Compatible | A product represented as suitable for use with a specified model or application. | Confirm compatibility with the exact vehicle configuration. |
| Refurbished OEM | An original manufacturer product that has subsequently undergone refurbishment. | Review both authenticity and condition details. |
These definitions do not establish that every category is currently available in our inventory.
New & Pre-Owned Golf Cart Authenticity
A genuine golf cart may be offered in new or pre-owned condition.
Previous ownership does not, by itself, change the identity of the original manufacturer.
However, a pre-owned vehicle may have replacement parts, aftermarket accessories, or modifications installed during its lifetime.
Customers should distinguish between the original vehicle manufacturer and the manufacturer of individual replacement components.
Product authenticity concerns identity and origin. Product condition concerns age, use, appearance, and functionality. These are separate considerations.
For information about new and used product descriptions, please review our Product Condition Policy .
Vehicle Identification & Serial Numbers
Where applicable, golf carts may carry manufacturer identification, serial numbers, or other identifying information.
Such information can help distinguish an individual vehicle from another vehicle of the same model.
The location and format of identifying information may vary by manufacturer, model, and year.
If you need a particular identification detail for registration, insurance, servicing, or another legitimate purpose, please contact us before purchasing.
This policy does not represent that every golf cart has a conventional road-vehicle VIN or is eligible for road registration.
Manufacturer Branding & Trademarks
Manufacturer names, logos, and trademarks may be used in product information to identify the relevant brand, model, or compatibility.
References to a manufacturer's brand should not be interpreted as an automatic claim that Bennett's Golfcarts is an authorized dealer, franchisee, or official representative of that manufacturer.
Any specific authorized dealer or manufacturer relationship should be expressly identified and supported where applicable.
Brand references used to explain compatibility do not necessarily indicate sponsorship or endorsement.
Customers should not infer official dealer status or manufacturer endorsement solely from the presence of a brand name or logo on the website.
Product Sourcing & Origin Information
Product origin refers to the manufacturer or supply source associated with an item.
Customers may request clarification about available product identification or sourcing information where it is relevant to their purchase.
The type of information available may vary by product, manufacturer, and supply arrangement.
Bennett's Golfcarts does not represent through this policy that every item is sourced directly from its manufacturer.
Similarly, this policy does not establish that every item is covered by an official manufacturer distribution agreement.
Product-specific representations should be supported by the relevant information available for the item.
Product Documentation
Documentation may help customers identify a product and understand its specifications, operation, or warranty terms.
Depending on the item, relevant documentation may include manuals, product labels, part numbers, or warranty information.
The documentation included with a purchase depends on the individual product and its applicable purchase terms.
Customers should not assume that every pre-owned vehicle includes its original documentation unless expressly stated.
If particular documentation is essential to your purchase, please confirm its availability before placing an order.
Product Photographs & Descriptions
Product photographs and descriptions help customers understand the item being offered.
Customers should review photographs alongside the written manufacturer, model, condition, and specification information.
Where a photograph depicts the actual item for sale, it should reasonably represent that item.
Where a manufacturer image or illustrative photograph is used, the listing should make that distinction clear where relevant.
A photograph should not be interpreted as establishing a product's exact model, origin, included accessories, or manufacturer relationship where those details are not supported by the product description.
If you need clarification about the exact product represented in a listing, please contact us before purchasing.
Product Compatibility & Fitment
Authenticity and compatibility are separate characteristics.
A genuine part may not fit every model from the same manufacturer.
Likewise, an aftermarket part may be designed for use with a particular vehicle without being manufactured by the original vehicle manufacturer.
Before ordering a part
- Confirm your golf cart's manufacturer and model.
- Review the relevant model year or configuration.
- Check the stated part number where available.
- Review the advertised compatibility details.
- Ask for clarification if compatibility remains uncertain.
If you purchase an incorrect item, the applicable return procedure will depend on the circumstances and our Refund & Returns Policy .
Authenticity & Warranty Coverage
Product authenticity does not automatically establish warranty coverage.
A genuine manufacturer product may have different warranty terms depending on its condition, age, manufacturer, and purchase arrangement.
Similarly, aftermarket products may have their own applicable warranty terms.
Customers should review the warranty information provided for the individual product before purchasing.
This policy does not represent that every product includes an original manufacturer warranty or that every pre-owned product retains transferable manufacturer coverage.
For more information, please review our Warranty Policy .
Questions About Product Authenticity Before Purchase
Customers are encouraged to request clarification if an important product detail is unclear.
For example, you may wish to confirm:
- Whether a listed part is OEM or aftermarket.
- The manufacturer of an accessory.
- The exact make and model of a golf cart.
- The included documentation.
- Whether a product has been modified.
- The applicable warranty arrangement.
Please contact Bennett's Golfcarts before completing your order if any of these details are essential to your decision.
Reporting a Product Identity Discrepancy
If you receive a product that appears materially different from the manufacturer, model, or product identity represented at purchase, please contact us.
Examples may include:
- Receiving a different golf cart model from the one ordered.
- Receiving an aftermarket part when the purchase specified genuine OEM.
- Identifying inconsistent product labels or model information.
- Receiving a product with materially different specifications.
- Discovering a material discrepancy in the advertised manufacturer or origin.
Please provide your order number, a description of the concern, and relevant photographs or documentation where available.
Our team will review the information and explain the applicable next steps.
How Authenticity Concerns Are Reviewed
When a customer raises an authenticity or product identity concern, the review may involve comparing the delivered item with the original order and product information.
Submit Details
Contact us with your order number and a clear description of the concern.
Information Review
Available product details, photographs, labels, and purchase information may be reviewed.
Resolution
The appropriate next steps will be communicated according to the circumstances and applicable rights.
Additional information may be requested where reasonably necessary to understand the discrepancy.
If a return is appropriate, our team will explain the applicable return arrangements.
Returns Involving Incorrectly Described Products
Bennett's Golfcarts provides a standard 14-day return window beginning on the date of delivery, subject to the applicable return conditions.
A return involving a product that materially differs from its advertised identity may require different consideration from a standard change-of-mind return.
Customers should contact us before independently arranging return transportation, particularly for complete golf carts requiring freight.
For the full return procedure, please review our Refund & Returns Policy .
Nothing in this policy removes rights or remedies available under applicable consumer protection law.
Shipping & Receiving Your Product
Bennett's Golfcarts ships to all 50 US states.
Our standard processing period is 1–3 business days, followed by an estimated shipping period of 3–7 business days after dispatch.
Complete golf carts are delivered by freight carrier.
When your order arrives, compare the delivered product with the relevant order details.
If you identify a discrepancy, please contact us with the relevant information.
For the full delivery arrangements, review our Shipping & Delivery Policy .
Customer Responsibilities
Before placing an order, customers should review the product's advertised identity, specifications, condition, and compatibility.
If a particular manufacturer or OEM designation is essential, please confirm the information before purchasing.
Customers should retain relevant order documentation and report any material discrepancy after delivery.
If you need assistance identifying a suitable product, please contact our team.
Consumer Rights & Applicable Law
This policy is intended to explain product authenticity and identification practices.
It does not exclude, restrict, or modify rights or remedies that cannot lawfully be excluded under applicable federal or state law.
Where a product is materially misrepresented, incorrectly supplied, or otherwise subject to an applicable legal remedy, the circumstances will be reviewed accordingly.
If a provision of this policy conflicts with a mandatory legal requirement, that requirement will prevail.
Policy Updates
Bennett's Golfcarts may update this Product Authenticity Policy to reflect changes in product information practices, operations, or applicable requirements.
The latest published version will be available on this page.
Changes affecting existing purchases will be addressed in accordance with the terms applicable to those purchases and relevant legal requirements.
Questions About Product Authenticity?
Our customer service team can help clarify available manufacturer, model, product identity, and compatibility information.
For an existing order, please include your order number and relevant product details.
Morris, CT 06763
United States