Pre-Order & Special Order Policy
Understand how advance orders and specially requested products work, including availability, order confirmation, estimated timelines, payment arrangements, changes, cancellations, and delivery.
Planning Ahead for Your Golf Cart Purchase
Some golf carts, parts, accessories, or requested configurations may not be available for immediate dispatch. Where offered, a pre-order or special order arrangement may allow a customer to request a product in advance.
This policy explains how those arrangements differ from standard in-stock purchases and what customers should understand before committing to an order.
Availability, pricing, payment, estimated delivery, and cancellation terms must be reviewed for the individual order.
Purpose & Scope
This policy applies to products expressly offered by Bennett's Golfcarts on a pre-order or special-order basis.
It covers advance reservations, requested products, custom configurations, supplier-related availability, order confirmation, payment arrangements, delivery estimates, and requests to change or cancel an order.
It should be read alongside the product listing, order confirmation, and applicable purchase terms.
The existence of this policy does not mean that Bennett's Golfcarts currently offers every product on a pre-order or special-order basis. Availability must be established for the individual product.
What Is a Pre-Order?
A pre-order is an arrangement for a product that is not ready for immediate dispatch at the time the order is placed.
The product may be awaiting availability, incoming inventory, or another step necessary before it can be prepared for delivery.
A pre-order may involve an estimated availability date. That date is an estimate unless expressly confirmed as a binding commitment.
Customers should review the product-specific payment and cancellation terms before placing a pre-order.
What Is a Special Order?
A special order is an arrangement for a product or configuration specifically requested by a customer rather than supplied as a standard immediately available item.
Depending on the request, this may involve a particular model, color, accessory, configuration, or other product specification.
The availability of any requested product or configuration must be confirmed before an order is accepted.
Product request
A customer may inquire about a specific model or item not immediately available.
Configuration request
A customer may request a particular combination of features or accessories, subject to availability.
A special-order designation does not automatically make a product non-returnable. Any applicable restrictions must be properly disclosed and consistent with law.
Pre-Orders vs. Special Orders
| Feature | Pre-Order | Special Order |
|---|---|---|
| Main purpose | Request a product before it becomes available for dispatch. | Request a particular product or configuration. |
| Availability | Depends on incoming stock or product readiness. | Depends on the requested item and applicable supply arrangements. |
| Specifications | Usually based on the advertised product. | Based on the details agreed for the individual request. |
| Payment | As disclosed before order placement. | As agreed before order acceptance. |
| Cancellation | Subject to disclosed terms and applicable law. | Subject to disclosed terms and applicable law. |
Product Availability & Eligibility
Pre-order and special-order availability may depend on supplier inventory, production, transportation, product configuration, or other relevant factors.
Before an order is accepted, Bennett's Golfcarts should establish whether the requested item can reasonably be supplied.
Customers should not assume that every product shown on the website can be reserved or customized.
If an item is unavailable, our team may discuss available alternatives. No substitute should be treated as accepted without the customer's agreement.
How to Place a Pre-Order or Special Order
The process depends on the product and the ordering options available.
Select or Request
Identify the product or configuration you wish to purchase.
Review the Terms
Confirm pricing, payment requirements, availability, and cancellation conditions.
Receive Confirmation
Retain the order confirmation and any agreed product specifications.
You may browse available products in our online shop or contact us to inquire about a particular request.
Information Provided Before Order Acceptance
Before a pre-order or special order is accepted, the relevant terms should be made clear to the customer.
Depending on the product, this information may include:
- The product's make, model, and condition.
- The requested configuration and included equipment.
- The purchase price and applicable shipping charges.
- Any required deposit or advance payment.
- The estimated availability or dispatch date.
- The applicable cancellation and refund terms.
- Any material limitations affecting the request.
If a deposit, special-order charge, cancellation restriction, or other material condition applies, it should be disclosed before the customer commits to the order.
Order Confirmation
An order confirmation should identify the relevant product and the terms associated with the purchase.
For a special order, the confirmation should reflect the agreed specifications where applicable.
Customers should review their confirmation promptly and notify Bennett's Golfcarts if a material detail appears incorrect.
Acknowledgment of a request does not necessarily mean that every requested specification or delivery date has been accepted.
The confirmed order information should establish the agreed arrangement.
Pricing & Payment Requirements
The price and payment arrangements for a pre-order or special order depend on the individual product and agreed terms.
Where applicable, the customer should be informed of the purchase price, shipping charges, taxes, and any other relevant charges before completing payment.
If an advance payment or deposit is required, its amount and applicable refund conditions should be disclosed before the payment is made.
No particular deposit percentage or fixed payment schedule is established by this policy.
For general payment information, review our Payment Policy .
Deposits & Advance Payments
Some advance-order arrangements may involve a deposit or payment before the product becomes available.
If a deposit applies, customers should receive information about its amount, when it is charged, how it is applied to the purchase, and the circumstances in which it may be refunded.
Any deposit terms must be consistent with the agreed order and applicable legal requirements.
This policy does not establish that all deposits are non-refundable. A non-refundable condition should not be imposed without proper advance disclosure and an applicable legal basis.
Estimated Availability & Lead Times
Pre-orders and special orders may require additional time before dispatch.
An estimated availability date may depend on supplier arrangements, product preparation, transportation, or other relevant factors.
Estimates should be communicated using the best available information at the time they are provided.
Customers should not treat an estimated date as guaranteed unless an explicit delivery commitment has been agreed.
Where a material delay occurs, Bennett's Golfcarts should communicate the updated information and applicable options.
Standard Processing vs. Pre-Order Lead Time
Our standard order processing period is 1–3 business days.
For a pre-order or special order, this standard processing period should not be confused with the time needed for the product to become available.
The overall timeline may involve:
- The product-specific availability or preparation period.
- Applicable order processing after the product is ready.
- Shipping transit after dispatch.
The standard processing and shipping estimates do not mean that a pre-ordered item will arrive within the standard in-stock delivery window measured from the original order date.
Shipping & Delivery After Dispatch
Bennett's Golfcarts ships to all 50 US states.
Our standard estimated shipping period is 3–7 business days after dispatch.
Complete golf carts are delivered by freight carrier.
Shipping charges follow the applicable flat-rate arrangement, with the actual amount disclosed at checkout or in the agreed order terms.
Installation or assembly is included with delivery, with the applicable scope depending on the product.
For complete information, review our Shipping & Delivery Policy .
Delays & Availability Changes
Availability estimates may change after an order is placed.
Potential reasons may include supplier delays, production changes, transportation issues, or other circumstances affecting the requested product.
If a material delay affects an order, the customer should be informed of the revised estimate when reasonably available.
Where required by applicable law, customers will be given the appropriate opportunity to agree to a delay or cancel the order and receive any refund due.
Customers may contact our team for an update about an outstanding order.
Changes to an Existing Order
Customers who wish to change a pre-order or special order should contact Bennett's Golfcarts as soon as possible.
A requested change may affect product availability, price, preparation time, or delivery estimates.
Whether a change can be accommodated depends on the order's status and the requested modification.
Any material change to the agreed product, price, or other purchase terms should be communicated to the customer for agreement before implementation.
Please do not assume a change has been accepted until it has been confirmed.
Customer-Initiated Cancellations
If you wish to cancel a pre-order or special order, please contact Bennett's Golfcarts promptly.
Cancellation eligibility may depend on the order's status, the product-specific terms disclosed before purchase, and applicable law.
A standard pre-order may involve different circumstances from an order for a specially requested configuration.
Any applicable cancellation fee, deposit condition, or other restriction should have been disclosed before the customer committed to the purchase.
This policy does not impose an undisclosed cancellation fee or establish that every special order is automatically non-cancellable.
For the general cancellation procedure, review our Cancellation Policy .
If We Cannot Fulfill an Order
In some circumstances, a requested product may become unavailable or the agreed order may no longer be capable of fulfillment.
If Bennett's Golfcarts cannot fulfill an accepted order, we will communicate the situation and applicable options to the customer.
Any proposed substitute, revised specification, or alternative product requires the customer's agreement.
If the order is cancelled because it cannot be fulfilled, any refund due will be addressed in accordance with applicable law and the purchase terms.
A customer is not required to accept an unagreed substitute merely because the original product is unavailable.
Refunds for Cancelled Advance Orders
Refund eligibility depends on the reason for cancellation, the applicable order terms, and relevant legal requirements.
Where a refund is due, the applicable amount and payment method will be addressed through the relevant refund procedure.
The timing of a refund may also depend on the payment method and payment provider.
No universal refund-processing deadline is established by this policy.
For additional information, review our Refund & Returns Policy .
Returns After Delivery
Bennett's Golfcarts provides a standard 14-day return window beginning on the date of delivery.
Return eligibility depends on the product, its condition, the reason for return, any properly disclosed product-specific terms, and applicable law.
The fact that a product was ordered in advance does not, by itself, establish that all returns are prohibited.
For a specially configured product, any applicable return restriction must be properly disclosed before purchase and legally permissible.
Please contact our team before independently arranging a return, particularly for complete golf carts requiring freight transportation.
See our Refund & Returns Policy for further details.
Product Condition & Authenticity
Pre-ordered and specially requested products should be accurately described.
Customers should review the applicable product condition, manufacturer, model, and included equipment before purchasing.
A special-order designation does not independently establish that a product is new, refurbished, or manufactured by a particular brand.
For more information, review our Product Condition Policy and Product Authenticity Policy .
Warranty Coverage
Warranty coverage depends on the individual product and the applicable warranty terms.
A pre-order or special order does not automatically establish additional manufacturer or seller warranty coverage.
Customers should review the warranty information supplied for the selected product before purchasing.
For further details, see our Warranty Policy .
Customer Communication & Order Updates
Customers should provide accurate contact information when placing an order.
This helps us communicate relevant order information, including availability updates, requested clarifications, and delivery arrangements.
If your contact information changes, please notify us promptly.
When contacting our team about an existing order, please include your order number and the relevant product information.
Consumer Rights & Applicable Law
Nothing in this policy excludes or limits rights and remedies that cannot lawfully be excluded under applicable federal or state law.
Applicable requirements concerning order acceptance, shipping representations, delays, cancellations, refunds, and product descriptions will be observed.
If a provision conflicts with a mandatory legal requirement, that requirement will prevail.
Policy Updates
Bennett's Golfcarts may update this Pre-Order & Special Order Policy to reflect changes in products, ordering arrangements, business operations, or applicable requirements.
The latest published version will be available on this page.
Changes affecting an existing order will be addressed in accordance with the terms applicable to that purchase and relevant law.
Questions About a Pre-Order or Special Order?
Contact Bennett's Golfcarts to ask about product availability, a requested configuration, or the status of an existing advance order.
For an existing order, please include your order number and relevant product details.
Morris, CT 06763
United States